Privacy Policy

Last updated: January 15, 2025

Your privacy is very important to us.  Dragotec USA, Inc. and its affiliates (“Drago” or “we”, “us”, or “our”), respect your privacy and are committed to protecting it through our compliance with this policy.  This Policy describes how we collect, use, store, process, protect and disclose “Personal Information,” which is generally information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device, as more fully described below, which we obtain from you when you visit the websites that we own or control (today or in the future), including www.dragotec.com (the “Site”), all services made available through the Site, and all other mobile and equipment-based applications, digital resources, programs, or communications offered by Drago and other data collection services that we own or control (today or in the future) (the “Apps”), use any services we provide through the Site or the Apps (collectively, with the Site and the Apps, the “Services”), use our products, or that you provide to us by other means. 

This Policy also governs the use of Personal Information we obtain from you from any third-party site or application that you authorize to provide us with Personal Information. Please be aware that we cannot control the privacy policies or practices of sites or companies that we do not own or control and cannot control the actions of people we do not employ or manage.  This Policy also sets forth your rights and choices regarding how we collect, use, and share your Personal Information.

Please read this Policy carefully.  This Policy is incorporated into and is subject to the Terms and Conditions for the applicable Services. In the event of a conflict between this Policy and such Terms and Conditions, the applicable Terms and Conditions will control. We have tried to make this Policy clear and easy to navigate, but if you have any questions about this Policy, please e-mail us at [email protected]  or contact us by another method described in this Policy. If you do not want us to collect, use, store or share your Personal Information in the ways described in this Policy, please do not use the Services. By using the Services, you consent to our collection, use, storage and sharing of your Personal Information as identified in this Policy.

I. Information We Collect

Information You Provide to Us

We collect information that you provide to us.  When you use some of our Services, you may choose to provide certain information directly to us, to request more information, or for other reasons. We will collect, use, store and/or share such information, which may include Personal Information, consistent with this Policy.  Examples of the Personal Information we collect that you provide to us include information you provide when you:

• fill in forms or create an account on our Site or Apps or otherwise use the Services
• request customer service, ask product-related questions, share suggestions or feedback, or otherwise correspond with us using the Services, email, phone, or access or interact with our pages or accounts on third-party social media platforms search for information using the Services
• purchase products or services from us
• submit reviews or comments on our Services or social media pages
• participate in a promotion, survey, sweepstakes, or contest

The types of Personal Information you may share with us include your name, email address, physical or postal address, phone number (including your mobile phone number), and the username and password you select to use the Services.  We will also collect and maintain information about all transactions associated with your accounts.

Examples of information that we collect that you provide to us that do not constitute Personal Information include:

“Non-Personal Information” is any information that does not does not identify a natural person and is not identifiable to a natural person, such as:

• Anonymized information;
• Aggregated information; and
• Information about your business operations, including, but not limited to:
  • Operation-specific data, such as location data, when kept in a non-identifiable way; and
  • The name, form, and contact details of legal persons in their business capacity.

When data is described as “anonymized,” it means that the data is no longer associated with a particular person.  When data is described as “aggregated,” it means that such information has been combined with other data in such a way that no person can be identified or linked to any specific action or information.

“Equipment Data” is data generated by, collected by, or stored in your equipment or any hardware or device interfacing with your Drago equipment. Equipment Data may include information about your equipment, including, but not limited to: location, diagnostic information, and other equipment operation and status data.

“Operational Data” is data about how our equipment, services, and accessories incorporated on the equipment are performing with respect to particular jobs or other information regarding a customer’s processes, operations, operators, jobs, job performance, and the work that the customer performs with our equipment. It may also include information or data that is input by a customer into a system or service provided by us or accessories incorporated on the equipment include services, hardware, and software purchased or licensed by Drago from third parties for incorporation in, with, or on Drago equipment, such as telematics and locator systems manufactured by third parties for or in conjunction with Drago.

In addition to the methods described above, Personal Information, Non-Personal Information, Equipment Data, and Operational Data may be collected by Drago from its authorized dealers and distributors as part of its standard business operations, to provide services to the authorized dealers and distributors, and as otherwise agreed pursuant to agreements between Drago and such authorized dealers and distributors.

Information We Receive From Third Parties

We may collect your Personal Information from third party affiliates or business partners such as social media sites, ad networks, analytics providers, our distributors, dealers, and retailers, and advertising and marketing agencies and vendors. We may also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business.

Information We Collect Through Automatic Data Collection Technologies

You also provide us information in other ways through technology to help our Sites and Apps work properly and support customer service, marketing, and analytics efforts to help us understand our customers’ needs and provide information about our products and services.  Some of this information may be linked to you personally. When you use our Services, our servers automatically record information that your browser or device sends whenever you visit a website or utilize an application. This information may include your IP address, the type of device you are using, the internet service provider or mobile carrier you are using, your device identifiers, your mobile telephone number, your geographic location and your activities within the Services, including the links you click, the pages or screens you view, your session time, the number of times you click a page/screen or use a feature of the Services, the date and time you click on a page or use a feature and the amount of time you spend on a page or using a feature.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Services. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Services may use Cookies.

Flash Cookies. Certain features of our Services may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Services. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available here.

Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by TermsFeed.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Site and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Site.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Site, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Site.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Site and how users use the Site. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Site. We may also use these Cookies to test new pages, features or new functionality of the Site to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the pages or other content you view or otherwise interact with on our Sites and the dates and times that you visit, access or use our Sites. We may also use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on or forwarded a message, to the extent permitted under applicable law.

We use Google Tag Manager to install, store, and manage marketing tags, which allows us to track activity on the Services, such as link and button clicks, form submissions, file downloads, video views. 

In short, we use these automated technologies to collect the following information:

• your IP address, browser type, and operating system;
• the mobile device you use and its temporary or persistent unique device identifiers;
• pages you view within the Services;
• video viewing history for videos you watch on the Services;
• emails from us that you open and/or forward;
• offers or links from us to which you connect; and
• information about products you purchase using the Services, including payment method, the date and time of the transaction, items purchased, the purchase price, and other order or purchase related information. 

When You access the Services by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Services by or through a mobile device.

Information Collected by Third Parties

We may display third-party content on the Sites and the Apps, including third-party advertising. Third-party content may use cookies, pixels, web beacons or other mechanisms for obtaining data in connection with your interaction with such third-party content. Pixels are code embedded in a website, video, email, or advertisement that send information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or a separate entity to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels from separate entities that allow us to track our conversions, bring you advertising both on and off the Services, and provide you with additional functionality. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Drago. The Service Providers We use may have access to Your Personal Information. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.  Please consult such third party’s data collection, use and disclosure policies for more information. If you do not consent to such third-party data collection, use and disclosure practices, do not use or interact with the third-party content on the Sites and Apps.

Analytics

We use third-party Service providers to monitor and analyze the use of our Services.  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google Analytics only collects the IP address assigned to you on the date you visited the Site and does not gather your name or other identifying information.  Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the site, the cookie cannot be used by anyone but Google. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.  For information about how to opt-out of Google Analytics Advertising Features, visit: https://tools.google.com/dlpage/gaoptout/.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Behavioral Remarketing

The Company uses remarketing services to advertise to You after You accessed or visited our Services. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your device and understand how You use our Services so that We can improve our Services to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

These third-party vendors collect, store, use, process and transfer information about Your activity on Our Services in accordance with their Privacy Policies and to enable Us to:

• Measure and analyze traffic and browsing activity on Our Service
• Show advertisements for our products and/or services to You on third-party websites or apps
• Measure and analyze the performance of Our advertising campaigns

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

• The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
• The EDAA’s opt-out platform http://www.youronlinechoices.com/
• The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

We may collect your email address and other information via cookies and pixels on the Sites through the use of trusted third party partners. These partners may combine your information with other information they have access to so that we may serve relevant marketing offers to you via email or direct mail or via targeted advertising. If you do not want us to collect information about you, please contact us to opt out.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Services with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

The third-party vendors We use are:

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Facebook/Meta

Facebook remarketing service is provided by Meta Platforms, Inc.

To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

We may use Meta Pixel to customize and display advertisements only to Facebook users who have shown an interest in our Site or who have specific characteristics (e.g., certain demographics or interests in certain topics or products determined by websites visited) that we submit to Facebook. The use of Meta Pixel helps ensure that our advertisements are in line with the potential interests of users and do not have a nuisance effect. Meta Pixel also allows us to track the effectiveness of Facebook advertisements for statistical and market research purposes by seeing whether uses have been redirected to our Site after clicking on a Facebook advertisement. Meta Pixel is directly integrated into our Site by Facebook and can store a cookie on your device. The information collected about you is anonymous for us. However, the information collected via the Meta Pixel, on the Site as well as other websites on which Meta Pixel is installed, is also stored and processed by Meta. Meta may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook’s Data Usage Policy.  To understand more about Facebook advertising please visit: https://www.facebook.com/about/ads .

You may deactivate Meta Pixel via the Cookie Settings on Facebook. The Settings are located at the bottom of the main page for logged in users at: https://www.facebook.com/settings/?tab=ads#.

If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance here.

Basis Technologies

We use the universal pixel from Basis Technologies to help manage our online advertising and learn which advertisements users visit before and after using our Services. Please visit www.privacy.basis.com to learn more about the data Basis collects and exercise your privacy rights, including your opt-out rights.

Wistia

We use Wistia to deliver the video content on the Services. Wistia tracks how you interact with the various media on the Services: how much of a media you play, at what points in a media you pause or rewind, etc. Some videos may pause and request that you provide your email address or name to continue. You are under no obligation to provide this information, but we reserve the right to limit certain media to identified users. Information collected by Wistia is aggregated and provided to us. Wistia does not sell or provide the data it collects from our media to third parties. We use this data to improve our video content, and when email addresses are collected we may contact the addressee. Visitors can unsubscribe from our emails at any time.  Please visit www.wistia.com/privacy  to learn more about the data Wistia collects and exercise your privacy rights, including your opt-out rights.

In addition, we may contract with third parties to collect Equipment Data and Operational Data. By operating our Equipment, you consent to the collection of Equipment Data and Operational Data; however, such third parties may request your consent to collect Equipment Data and Operational Data, if and to the extent required by law.

Links to Other Websites

The Sites and Apps may contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer or mobile device, collect data or solicit Personal Information from you. Other sites follow different rules regarding the use or disclosure of the Personal Information you submit to them. We are not responsible for the content, privacy and security practices, and policies of third party sites or services to which links or access are provided through our Sites and Apps. We encourage you to read the privacy policies or statements of the other websites you visit.

II. How We Use The Information We Collect

Non-Marketing Purposes

We may use the information we collect for non-marketing purposes including:

• validating your identity and managing your account with us;
• processing your transactions and providing our products and services to you;
• communicating with you for non-marketing purposes, including order processing and fulfillment and about employment opportunities and job openings;
• sending you push notifications or e-mails to provide you with alerts and updates about your account and our Services;
• conducting statistical or demographic analysis;
• complying with legal and regulatory requirements;
• customizing and improving your experience with the Services or our products;
• protecting and defending Drago and its affiliates against legal actions or claims;
• detecting and preventing fraud;
• debt collection;
• satisfying contractual obligations;
• cooperating with law enforcement or other government agencies for purposes of investigations, national security, public safety or matters of public importance when we believe that disclosure of Personal Information is necessary or appropriate to protect the public interest;
• improving customer service;
• providing you the features and functionalities associated with the Services;
• monitoring and improving the performance, maintenance, and functionality of your Drago equipment;
• any other purposes for which we obtain your consent; and
• for other business purposes permitted under applicable law or disclosed at the time we collect the data (collectively, “Non-Marketing Purposes”).

These purposes may be necessary for Drago to perform a contract to which you are a party, comply with a legal obligation to which Drago is subject, protect Drago’s vital interests or the interests of another natural person, or otherwise pursue Drago’s legitimate business purposes and objectives.  Drago may obtain your consent to process your Personal Information or Equipment Data, if and as necessary. 

Marketing Purposes

We may use the Personal Information we collect for our own marketing purposes including notifying you of special promotions, offers and events via push notifications, email and other means, subject to compliance with applicable laws and consent requirements. We may also link Personal Information (including your name, mobile phone number, and email address) with non-personal information (including Personal Information automatically collected as described in this Policy) and use such information for our own marketing purposes.

Other Purposes

We may also use information in the aggregate to understand how our users as a group use the Services provided on our Sites and Apps.  We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated or incompatible purposes without providing you notice.

We use your Operational Data to help you do your job and to provide the specific services you have requested related to that Operational Data. The particular ways we use your Operational Data are set forth in the specific terms of service, license agreements, or contracts that you sign or accept related to the services that collect Operational Data. In general, Drago and its data service providers may access your Operational Data in personally identifiable form only when necessary to provide our services or administer your account.

Because Non-Personal Information, Operational Data, and Equipment Data does not personally identify you, we may use and disclose such information for any purpose. In some instances, we may combine this information with Personal Information (such as combining your name with your location data), but in such instance, Drago will treat the combined information as Personal Information.

III. How and With Whom We Share Your Information

For business purposes, we may share certain Personal Information we receive from and about you, and about your transactions with us, with our affiliates and certain third parties, including our dealers, distributors, advertising/digital agencies and other vendors, including our contractors, service providers and other third parties we use to support our business. Doing so allows us to provide the Services you request.

We may also share your Personal Information with the following third parties:

Third Party Service Providers

Your Personal Information may be shared with or collected by third party service providers who provide us with services, including, but not limited to, facilitating mailing information and services, data hosting or processing, payment and credit card processing, processing and fulfilling transactions, and shipping and delivering products you order. We require these third-party service providers to exercise reasonable care to protect your Personal Information and restrict their use of your Personal Information to the purposes for which it was provided to them.

We may also allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Services. For example, we use Google Analytics and Google Tag Manager, as explained above. 

Anonymous Information/Aggregated Information

We may freely use aggregated and anonymized information as allowed by law and share it with  third parties. Any anonymized information we provide to third parties does not identify you and is not considered Personal Information, and, as such, is not subject to the terms of this Policy.

Sale of our Business; Bankruptcy

In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets, we may transfer or allow third parties to use information owned or controlled by us. We reserve the right, in connection with these types of transactions, to transfer or assign your information and other information we have collected to third parties or to authorize third parties to use any such information retained by us. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred user information will be subject to this Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new Privacy Policy adopted by the successor entity.

Compliance with Laws and Law Enforcement

Drago cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against legal claims, for legal process (including subpoenas), to protect the property and rights of Drago or a third party, to protect Drago against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Services and any equipment used to make the Services available, or to comply with applicable law.

IV. Access to Information and Your Choices

We provide you with the opportunity to access, update or delete certain information and to unsubscribe or opt-out from certain communications.  For example, you may exercise your choices as explained below. Please be aware that, if you do not allow us to collect and use your personal information, we may not be able to deliver certain products, services, promotions, and offerings to you. To protect your privacy and security, we reserve the right to take reasonable steps to verify your identity before granting you account access or making corrections to your information. You are responsible for maintaining the secrecy of your unique password and account information at all times.

Account Management Options

You may access, correct or update certain personal information you have provided to us at any time by accessing your Drago dealer account, if you have one.  If you have a Drago dealer account, you may also choose to close it by accessing your profile online.  You may also choose how and whether to receive promotional or marketing communications from us by exercising your choices by following instructions available on the Services or in communications sent to you, or by contacting us using one of the methods described in this Privacy Policy.

Opt-Out/Correction/Deletion Requests

You may receive mailings or emails from us with news or other information on events, products, services, discounts, special promotions, upcoming events or other offers from us or on our behalf. If at any time you wish to stop receiving emails, mailings, or other communications from us please reply to any of our emails and type “unsubscribe” in the subject line or send us an email to [email protected] and we will remove you from our mailing list.  Please note that we may continue to send transactional or account-related messages to you.

Alternatively, for email communications, you may opt out of receiving such communications by following the unsubscribe instructions set forth in the messages you receive from us. Your unsubscribe request or email preferences change will be processed promptly, though this process may take several days. During that processing period, you may receive additional email communications from us.

We will support your ability to access, correct, and delete your Personal Information. If we have obtained your Personal Information from a other third party, we may confirm your request through them. For assistance with exercising your choices, or if you have any questions about your choices, please contact us at [email protected]. 

V. Security

Drago is committed to protecting the security of the Personal Information you provide to us and that we collect about you. We maintain commercially reasonable safeguards to maintain the security and privacy of Personal Information that you provide to us. Our safeguards vary based on the sensitivity of the information that we collect and store.

Nevertheless, when disclosing Personal Information, you should remain mindful that there is an inherent risk in the use of email and the internet. Your information may be intercepted without our consent, collected illegally and used by others without your consent. We cannot guarantee the security of any information you disclose online, and you do so at your own risk. You are responsible for maintaining the security of your account username and password. We recommend that you change your password periodically. If you believe that your account username and/or password have been stolen or been made known to others, it is your responsibility to immediately contact us at [email protected]and change your password. We are not responsible if someone else accesses your account through information they have obtained from you.

VI. Underage Persons

The Services are for use by persons who are at least 13 years of age. If you are younger than 13, you may not access, attempt to access, or use the Services.  We do not knowingly collect or allow the collection of Personal Information via the Services from persons under the age of 13. If we learn that we have collected the Personal Information of someone under the age of 13, we will take appropriate steps to delete this information. If you are a parent or guardian of someone under the age of 13 and discover that your child has submitted Personal Information, you may contact us at[email protected] and ask us to remove your child’s Personal Information from our systems.

VII. Collection and Use of Personal Information of Employment Applicants

If you complete an application for employment with Drago or its affiliates or request information regarding such opportunities, we may collect personal information that you provide (such as information contained in a resume or cover letter) in connection with your request for information and/or to evaluate your application for employment. We may also collect personal information about you from third parties to supplement, update, or verify your information, and/or to process your application. Applicable law may require that you authorize a third party to share your personal information with us before we can acquire it. Failure to provide any requested information may negatively impact consideration of your employment application. By applying to become an employee of Drago or its affiliates, you consent to our collection, use, and disclosure of your personal information as described above, to the extent permitted by applicable law.

VIII.  Retention

We retain personal information for as long as necessary to fulfill the purposes for which it is collected or processed. We also retain information for related business purposes, security, legal compliance, and disputes and claims handling as permitted by applicable law.

IX.  Changes to this Policy

We may revise this Policy from time to time in our sole discretion, and the updated Privacy Policy applies to you after the effective date of the revision. Your continued access or use of the Services following any amendments to the Policy constitutes your acceptance of the Policy as amended. It is your sole responsibility to monitor our website for changes to the Policy.

X. Contact Us

If you would like to review, update or correct your information or modify your communication preferences, or if you have questions regarding our Privacy Policy or the use of information collected, you can contact us at: [email protected].

XI.    EU Privacy Rights

GDPR

The General Data Protection Regulation (“GDPR”) provides EU data subjects several privacy rights. Those rights include the following:

1. The Right to Access: Allows you to request information from Drago about your Personal Information, including what data Drago has and how and why it is being processed.
2. The Right to Rectification: Allows you to correct or supplement your Personal Information where it is inaccurate or incomplete.
3. The Right to Erasure: Allows you to request that Drago erase Personal Information about you that we have in our possession.
4. The Right to Restriction of Processing: Allows you to restrict Drago’s use of your Personal Information so that it is only processed with your consent.
5. The Right to Object to Processing: Allows you to object to Drago’s processing of your Personal Information carried out on the basis of its legitimate interests, to carry out tasks in the public interest, or to exercise official authority. In cases where you object to Drago processing of your Personal Information for direct marketing purposes, the processing will cease.
6. The Right to Data Portability: Allows you to request from Drago a copy of your Personal Information that it has on file and to transfer that information to someone else without any interference from Drago. In some cases, you may be able to request that Drago transfer your Personal Information directly to a third party on your behalf.

In addition, to the extent that Drago processes any of your Personal Information on the basis of your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing that was based on your consent before its withdrawal. Please note that each of these rights may be subject to limitations or exceptions under applicable law. Consult your legal counsel for information about what rights are available to you and under what circumstances they apply. Please contact us using the contact information below for assistance in exercising your rights.

If you are a natural person residing in the EU and at any time you believe Drago has violated one of your rights listed above, or if you believe Drago is in violation of one or more of the provisions of the GDPR, you have the right to lodge a complaint with a Data Protection Authority. More information about the Data Protection Authorities can be found at https://commission.europa.eu/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en  

International Information Transfers

Dragotec USA is headquartered in the United States of America, and its affiliates and independent authorized dealers are located in countries throughout the world. Personal Information, Equipment Data, and Operational Data may be accessed in or transferred to the United States or to our controlled affiliates, authorized dealers, and data processors elsewhere in the world for the Purposes described in this Privacy Policy. When we access or transfer Personal Information, Equipment Data, or Operational Data, we do so in compliance with applicable law. Additionally, we protect the privacy and security of Personal Information, Equipment Data, and Operational Data in the manner described in this Privacy Policy, regardless of where it is processed or stored.

Personal Information that we receive in the United States concerning persons in the European Union is transferred subject to appropriate safeguards, including the European Union’s standard contractual clauses for the transfer of personal data outside of the European Economic Area (EEA), which includes all EU countries and Iceland, Liechtenstein and Norway. A copy of these clauses is available upon request, free of charge. To request a copy of the standard contractual clauses, please contact us using the information provided in this Privacy Policy.

XII.  California and Nevada State Law Privacy Rights

If you are a California consumer, the following provisions apply to our processing of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“California Personal Information”). For California consumers, the following provisions prevail over any conflicting provisions in other sections of this Privacy Policy.

We have collected the following categories of California Personal Information within the last 12 months from the sources listed below:

• Identifiers, such as a real name, physical address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. This category of information is collected from you, your devices, third parties (such as linked sites), and public databases.
• Personal information described in Section 1798.80(e) (California customer records statute), such as a name, address, telephone number. This category of information is collected from you, your devices, other Drago affiliates, or other third parties such as our business partners.
• Characteristics of protected classificationsunder California or federal law such as age and gender. This category of information is collected from you when you choose to provide it to us directly or indirectly through our service providers and business partners as part of our surveys and market research.
• Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. This category of information is collected from you, your devices, other Drago affiliates, or other third parties such as our business partners.
• Internet or other similar network activity, including, but not limited to, browsing history, search history, browser settings like language preference, and information regarding a consumer’s interaction with a website, application, or advertisement. This category of information is collected from you and your devices.
• Geolocation data, including physical location or movements. This category of information is collected from your Drago equipment but does not identify you individually.
• Sensory data, including electronic, visual, or similar information. This category of information, such as photos, is collected from you and third parties (such as linked sites), or our service providers.
• Inferences, such as a profile about a consumer’s preferences, characteristics, and behavior, drawn from information we collect and insights we receive from third parties such as our marketing and advertising partners and data analytics providers.

Please see the “Information We Collect” section of our Policy to learn more about the types of information we collect and how we collect them. 

For each of the above categories, we use the California Personal Information for a variety of business purposes such as:

• Fulfilling your orders and requests for products, services, and information;
• Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;
• Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;
• Debugging to identify and repair errors in our systems;
• Short-term, transient use including contextual customization of ads;
• Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services;
• Conducting internal research to develop and demonstrate technology;
• Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide;
• Other business purposes described in the “How We Use The Information We Collect” Section of this Policy.

We may also use the information we collect for our own operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the California Personal Information was collected.

Within the last 12 months, we have disclosed California Personal Information for our business purposes. To learn more about the categories of third parties with whom we share such information, please see the “How and With Whom We Share Your Information” Section of this Policy.

We do not sell and, within the last 12 months, we have not sold, California Personal Information, including California Personal Information of individuals under 16 years of age.

Your California Privacy Rights

If you are a California consumer, you have certain rights related to your California Personal Information, including:

• The right to request that we disclose to you:
  • the specific pieces of California Personal Information we have collected;
  • the categories of California Personal Information we have collected about you;
  • the categories of sources from which the California Personal Information is collected;
  • our business or commercial purpose for collecting or selling California Personal Information; and
  • the categories of third parties with whom we share California Personal Information.
• The right to request that we delete California Personal Information about you.

You may request to exercise these rights by:

• Calling us toll-free at (888) 789-2723; or
• Emailing us at [email protected]; or
• Writing us at Dragotec USA, Attn: Privacy Officer, 3701 30th Ave, Fenton, IA 50539.

As required under applicable law, please note that we will take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may require you to provide your first name, last name, and email address to verify your identity in response to exercising requests of the above type. You will, therefore, need access to your email account to receive our communications necessary to process your request. Please make sure to check your spam inbox to ensure these important communications are not missed. We may limit our response to your exercise of the above rights as permitted under applicable law. When you submit a request to exercise your rights above, we will use the information you provide to process your request and to maintain a record of your request and our response, as permitted under applicable law. 

Under California law, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. We will require the agent to provide proof of that written permission. We may require you to verify your own identity in response to a request, even if you choose to use an agent. 

Non-Discrimination

We may not discriminate against you because of your exercise of any of the above rights or any other rights, subject to the rights and the obligations under the California Consumer Privacy Act, including by:

• Denying you goods or services;
• Charging different prices or rates for goods or services, including through the use of discounts, loyalty programs, or other benefits or imposing penalties;
• Providing you a different level or quality of goods or services; or
• Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

We will not discriminate against you for exercising your CCPA privacy rights.

California Job Applicants—for California Residents Only

This California Job Applicant Notice describes how we and our subsidiaries and affiliates, handle personal information about you when you submit your resume or application materials to us for employment or other professional working relationship purposes, or sign up for job alerts. We may collect the following categories of personal information about you: identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes). If you choose to connect your application to social media platforms like LinkedIn, we may also collect your personal information viewable by us on that social media platform.

We collect the above categories of personal information for the following business purposes: to evaluate your candidacy for the position you applied for; to perform recruitment and hiring services; to communicate with you when positions matching your job alert become available; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., detecting security risks and incidents, protecting against fraudulent or illegal activity, and complying with our policies and procedures).

If you accept position and are employed by us, the information obtained through the application and recruitment process will become part of your employment record and used for employment-related purposes subject to applicable law.

We may share some of the personal information with third-party vendors as necessary for us to consider a particular job applicant for employment. Such vendors could include the entity that hosts our job applicant portal.

For more information about our careers and recruiting, please contact us by: 

• Calling us toll-free at (888) 789-2723; or
• Emailing us at [email protected]; or
• Writing us at Dragotec USA, Attn: Privacy Officer, 3701 30th Ave, Fenton, IA 50539.

Do Not Track

California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed.

Nevada Residents

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: [email protected]. However, please know we do not sell data triggering that statute’s opt-out requirements.